410-914-2939
Contact Us

Privacy Policy

LITTLE WAY HOME CARE

PRIVACY POLICY

Last Updated: January 2026

Little Way Home Care (“we,” “our,” “us”) is committed to protecting your privacy. We want every client, family member, caregiver, or website visitor to feel safe, respected, and informed about how we collect, use, store, and safeguard personal information. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

  1. INFORMATION WE COLLECT

We collect personal information only when it is necessary to provide home care services, communicate with you, improve our website, or comply with state and federal regulations.

Information You Provide to Us

This includes information submitted through:

  • Contact forms
  • Employment applications
  • Email or phone communication
  • Service inquiries or consultation requests
  • Website chat or SMS messaging

Examples of information may include:

  • Name and contact details
  • Address and demographic information
  • Care needs, health-related information, or preferences
  • Emergency contact information
  • Employment history (for applicants)
  • Any information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site
  • Cookies or similar tracking technologies used for analytics

We do not use cookies for targeted advertising.

  1. HOW WE USE YOUR INFORMATION

We use personal information only for legitimate business and care-related purposes, such as:

  • Responding to inquiries and scheduling consultations
  • Providing home care services
  • Matching clients with caregivers
  • Ensuring safety, quality, and regulatory compliance
  • Processing applications for employment
  • Improving our website and services
  • Communicating important updates or service information
  • Maintaining internal records required by Maryland RSA regulations

We do not sell personal information to third parties.

  1. SHARING YOUR INFORMATION

We only share information in the following circumstances:

With Your Consent

We may share information with family members, healthcare providers, or others at your direction.

With Service Providers

We may share limited information with trusted vendors who help us operate our business, such as:

  • Scheduling or HR software
  • Electronic care documentation platforms
  • Website chat providers
  • Email and hosting services

These providers are required to protect your information and use it only for the services they provide to us.

Legal or Safety Requirements

We may disclose information if required by law or to protect the safety of clients, caregivers, or the public.

  1. CHAT, MESSAGING, AND DIGITAL COMMUNICATIONS

If you use our website’s chat feature, SMS/text messaging, or any other digital communication tool, the information you share may be collected and stored so we can respond and provide support or services.

Information We Collect Through Chat

We may collect:

  • Your name
  • Your email or phone number
  • The content of your messages
  • Any care-related information you choose to share
  • Time and date of your communication

How We Use Chat Information

We use this information to:

  • Respond quickly to your questions
  • Schedule consultations
  • Provide customer support
  • Improve our communication systems

Third-Party Chat Providers

If our chat or messaging tools are powered by a third-party service, these providers may process your messages on our behalf. They are contractually required to:

  • Keep your information secure
  • Use it only to provide services to Little Way Home Care
  • Never sell or misuse your information

Security of Digital Messages

We take steps to protect message data, but we encourage you not to send highly sensitive medical, financial, or private information through chat. If sensitive communication is needed, we will offer a more secure option.

  1. HIPAA & HEALTH INFORMATION

Although Little Way Home Care is a non-medical residential service agency, we often work with sensitive health-related details. We protect your information with the same level of confidentiality expected in healthcare environments.

We follow best practices for:

  • Secure digital storage
  • Confidential staff training
  • Limited access protocols
  • Encrypted communication when possible
  • Mandatory confidentiality agreements
  1. DATA SECURITY

We use administrative, technical, and physical safeguards to protect your information, including:

  • Password-protected systems
  • Encrypted platforms
  • Access control limitations
  • Staff privacy training
  • Secure destruction of outdated documentation

Although no system is completely secure, we regularly review and update our safeguards.

 

  1. YOUR RIGHTS

You have the right to:

  • Request access to your personal information
  • Ask for corrections to inaccurate data
  • Request deletion when legally permissible
  • Withdraw consent for certain communication
  • Ask how your information is being used

To make any request, please contact us at:

infolittlewayhomecare.com

(410) 914-2939

  1. CHILDREN’S PRIVACY

Our website and services are not intended for children under age 13. We do not knowingly collect information from children without parental consent.

  1. EXTERNAL LINKS

Our website may link to third-party sites. We are not responsible for their privacy practices or content.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to remain compliant with regulations and reflect our operational changes. Updates will be posted to this page with a revised date.

  1. CONTACT US

Little Way Home Care

Arnold, Maryland

Email: info@littlewayhomecare.com

Phone: (410) 914-2939